Many small life-sciences companies agonise over the setup of a quality management system. With good reason, because a well-designed Quality Management System (QMS) does more than help you comply with regulations. It also ensures that the business model is adopted by the entire organisation. Everyone knows what the company expects of him or her. Only, how do you go about doing this? How do you build an effective system with limited resources and manpower for your specific needs? At Quality by Design, Pannoc found what it was looking for: a collaboration model tailored to small organisations, access to a wealth of specialist knowledge, and a pragmatic approach with consideration for an SME budget.